Postage will be added at final checkout. The cost is kept as low as possible, all items are shipped by 1st class or 24 Royal Mail services within the UK and by tracked airmail for international orders. Prices shown include vat, please note that international buyers are responsible for any local duty or taxes incurred. Due to the limitations of the current paypal payment system export orders will appear to be charged vat or additional, this is actually offsetting the increased shipping price for us to ship them, so the total price paid will actually be correct.
Orders are fulfilled via Note Audio Ltd, trading as Deco Audio (Companies house registration number 07187114) and are vat registered (vat number: 987999601) on behalf of Sweet Billy Pilgrim.
This site uses paypal as it’s a secure system that can work with any card payment method. If you are unable to use paypal then orders can be phoned through to Deco Audio on 01296 422 224 (please email address and order to the address on the contact page)
Returns and Refunds
Under the 2000 Distance Selling Regulations you have the right to cancel your order within 7 working days of receipt of the goods (the 7 days starting on the day after you receive the item/s). Please contact us by email phone (see the contact page) to inform us of your intent to cancel and return your order. Please return goods in original condition with all original packaging and we will happily refund the purchase price. We are not responsible for any costs or losses incurred when returning goods.
We will refund returned items as soon as possible, this will not normally take more than 2 of our working days.
Please check the condition of packaging of goods before you sign for them, any damage to the items or packaging should be pointed out to the delivery driver and a note made on the couriers system before signing for the items, please let us know as soon as possible so we can resolve the issue (within 2 working days).
We take your privacy very seriously, we will not sell or provide your details to any other party.
Note Audio Ltd disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
These terms and conditions do not affect your statutory rights.